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Technische Regel
ONR ISO/IEC TR 20000-5
Ausgabedatum: 2017 02 15
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1 (ISO/IEC TR 20000-5:2013)
This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provide...
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Herausgeber:
Austrian Standards International
Format:
Digital | 48 Seiten
Sprache:
Englisch
Standards mitgestalten:
ICS
This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provides a structured framework to agree priorities and manage the implementation activities. This part of ISO/IEC 20000 illustrates a generic, three-phase approach to manage the implementation. The service provider can tailor the phases to suit its needs and its constraints. This part of ISO/IEC 20000 can also be used with ISO/IEC 20000-2, ISO/IEC TR 20000-3 and ISO/IEC TR 20000-4.
ONR ISO/IEC TR 20000-5
2017 02 15
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000...
Technische Regel
↖
ONR ISO/IEC TR 20000-5
2016 12 01
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000...
Technische Regel Entwurf
ONR ISO/IEC TR 20000-5
2013 05 15
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000...
Technische Regel
ONR ISO/IEC TR 20000-5
2013 01 01
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000...
Technische Regel Entwurf
Norm
ISO/IEC 20000-1:2011
Ausgabedatum :
2011 04 12
Information technology — Service management — Part 1: Service management system requirements