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Norm

ISO 10008:2013

Ausgabedatum: 2013 05 27

Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic c...
Weiterlesen
ZURÜCKGEZOGEN : 2022 08 04
Herausgeber:
International Organization for Standardization
Format:
Digital | 29 Seiten
Sprache:
Englisch
Aktuell Gültig:

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in ISO 10008:2013 can complement an organization's quality management system.

ISO 10008:2022
2022 08 03
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce t...
Norm
ISO 10008:2013
2013 05 27
Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce...
Norm
Norm
ISO 10008:2022
Ausgabedatum : 2022 08 03
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions