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Technische Regel
ISO/TS 10004:2010
Ausgabedatum: 2010 04 08
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organiz...
Weiterlesen
ZURÜCKGEZOGEN
: 2012 09 14
Herausgeber:
International Organization for Standardization
Format:
Digital | 29 Seiten
Sprache:
Englisch
Aktuell Gültig:
ICS
ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
ISO 10004:2018
2018 07 16
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
ISO 10004:2012
2012 09 14
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Norm
ISO/TS 10004:2010
2010 04 08
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Technische Regel
↖
Norm
ISO 10004:2012
Ausgabedatum :
2012 09 14
Quality management — Customer satisfaction — Guidelines for monitoring and measuring