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Norm

ISO 24510:2007

Ausgabedatum: 2007 11 29

Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' ne...
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ZURÜCKGEZOGEN : 2024 01 25

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.
ISO 24510:2024
2024 01 24
Activities relating to drinking water and wastewater services — Guidelines for the assessment and fo...
Norm
ISO 24510:2007
2007 11 29
Activities relating to drinking water and wastewater services — Guidelines for the assessment and fo...
Norm
Norm
ISO 24510:2024
Ausgabedatum : 2024 01 24
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users